How To Lower Your Verizon Bill

by Allison Cruz | Updated 10/10/23

how to lower verizon bill

At BillSmart, we’ve learned all the tricks to lower your Verizon bill. We’ve negotiated thousands of Verizon bills over the last couple of years!

In this guide, we’ll show you all the best ways to reduce your Verizon bill

We’re happy to report that we’ve saved our clients $352 on average on their Verizon bills.  Our success rate is 83%.

If you want to skip the hassle and get results, we’d be happy to negotiate your bill on your behalf.

Just click the button below to get started.

Steps To Lower Verizon Bills

  1. Find your latest Verizon bill and review your current plan features
  2. Call Verizon at 1 (800) 922-0204 or chat with them online 
  3. See if you can save by changing your plan or getting line discounts
  4. Check if you’re overpaying on Verizon phone insurance
  5. Sign up for auto-pay or military/employee discounts
  6. Confirm the savings by getting a reference code

Pre-Negotiation Preparation

You can call or chat with Verizon to lower your Verizon bill.  We recommend calling Verizon customer service.

The deals provided in chat aren’t as good as the ones you can get by calling and chat takes more time.

Verizon’s retention phone number is 1-800-922-0204 and you can chat with Verizon customer service reps by going to¬†

how to lower my verizon bill

How To Negotiate Your Verizon Bill

For your opening move, ask the customer service representative to review your account for any ways to save on your Verizon bill. 

You don’t need to give any particular reasons why you want to save money.  Verizon customer service representatives are very aware that most people calling them have this complaint.

They’ll typically need some time to look at their system to see what options you have.

How To Reduce Your Verizon Bill With Line Discounts

The two best ways to reduce your Verizon bill are line discounts and loyalty credits.

Verizon has per-line charges per phone.

It’s possible that their current per-line charges are cheaper than what you’re currently paying.  They also have line promotions from time to time that can lower your per-line charges by up to 50%.

These are random and you’re only going to be able to take advantage of them if you know they’re going on.  They’re often state-specific.

Verizon Retention Offers

If you’re a long-time or valuable customer, agents sometimes provide Verizon retention offers of $10-$20 a month discounts for 12 months.

Monthly loyalty credits will either be available on your plan or not. If neither of these options works, you may want to consider changing your plan with Verizon.

If you just want to learn how to cancel your Verizon bill, you can learn more from our guide on the subject.

How Existing Customers Can Save Money On Their Verizon Wireless Bill

verizon plan options

You can save money on your Verizon bill by taking advantage of competition between companies.

Verizon changes its plan structures every couple of months or years to react to competition from other carriers like AT&T and T-Mobile.

If you’ve been a long-time Verizon customer, it’s likely that your plan hasn’t changed and is no longer being offered.

This can be a benefit if you have a great unlimited data plan or if you lucked into a particularly good promotion. But the chances are good that prices are cheaper now.

If there’s no line service discount or loyalty credits available, then see if you can change your plan to get savings. 

Most of the time there are only small differences between the plans. With bigger changes, you could pay less by getting a gig plan instead of an unlimited plan.

Verizon’s current plans are Unlimited Plus and Unlimited Welcome. The big change that they’ve made recently is that they’ve made it easier to bundle subscriptions like Disney Plus and Apple One.

See if changing plans can save you some money.

But wait, there’s more!  Two of the biggest ways that customers overpay are by getting ridiculously expensive phone insurance and hotspots.

Saving on Verizon Insurance

You don’t need to spend as much as you think on Verizon insurance. The cost should get lower as the months go on.

Think about how much your iPhone from 2 years ago is worth.  The chances are you paid $1,000 but that same phone is only worth $500.

It’s weird how phones work like that. But that’s just the way it is.

Unfortunately, if you get insurance for your phone, the monthly rate for your coverage stays the same.

Meanwhile, the replacement phone you’d receive in the case of a claim gets cheaper and cheaper to replace.

You can fix that.  If you got insurance when you bought your phone, you’re likely to have purchased insurance with a company called Asurion.

Verizon offers insurance as well that provides the same amount of protection at a lower price.

Best Verizon Insurance Plans

You can get a better deal if you cancel your Asurion plan.  Besides single-line discounts, you should check to see if you can save by bundling the insurance coverage for all the phones of your plan rather than getting individual insurance on each phone.

You can save about $6 for each phone per month. We’ve seen savings in excess of $50 a month for negotiating the best insurance package for clients.

If none of these tactics work, there are other options to save money.

Phone broken already? Learn from our friends at Compounding Pennies how to repair a cracked phone screen.

save on verizon with a better insurance plan

How To Save Money on Verizon Insurance

All Verizon subscribers can save $10-$20 a month if they’re willing to downgrade their hotspot.

The primary difference between Verizon’s premium Get More Unlimited plan and Start Unlimited regular plan is the inclusion of a hot spot with a data plan of 15gb.

If you don’t have much hot spot usage and don’t need more data, change your plan and save that $10 to $20.

Want to save on your Fios bill, learn how to save on Verizon internet here.

One thing that we’ve noticed for Fios bills is that you can often get a deal if you sign up for a one-year contract.

Other Ways To Save with Verizon Wireless

Verizon provides a $10 discount if you autopay your account every month.  You don’t need to talk to a representative to activate this offer.

Just set up your account on auto-pay online or in the Verizon app and you’ll save.

Verizon also provides discounts to affinity groups.  If you are a member of the military or an eligible company, you can get significant monthly savings as well.

You can find out if your company offers a program at this link.

You also get affinity discounts from Verizon. The big ones are military discounts and nursing discounts.

Other Ways To Save with Verizon Wireless

Verizon sticks a lot of its clients with unneeded services that you don’t realize that you’re paying for.

Some of the top culprits are Verizon Cloud, Jet Pack, Home Protect, Tech Coach, and Smart Family.

If you have any of these services and you don’t use them, get rid of them and save money. 

They’re typically between $5-10 a month but this is money that you should just keep rather than having to pay Verizon for services you don’t use.

Verizon One-Time Credits

Verizon is not super generous with providing one-time credits to customers.

If you’re a long-time Verizon customer, you can get a $10-$20 one-time credit but that’s generally the max.

You can generally get late fees/activation charges in the last couple of months refunded as well.

To get all these savings, it’s important to log into your Verizon account and get your latest bills.

For all of these plans, please note that it can take a billing cycle or two for the discount to apply.

verizon bill example

Why Is My Verizon Bill So High

Usually, your Verizon bill is high because you’re on the wrong plan and are paying for features you don’t fully utilize.

Verizon likes this because they get to have a higher ARPU from you.

The way you get lower your Verizon bill is by getting on the right plan and negotiating discounts for Verizon to continue to serve you.

You won’t find many of these discounts in the Verizon store. You need to negotiate with them to get them.

How To Get Rid Of Verizon Surcharges And Fees

Verizon has a huge number of surcharges and fees.

Most of these taxes will cost $40 on average and are nonrefundable.

Luckily, Verizon is willing to waive most of these fees if you call and complain.

They’ll call it a loyalty discount but they have these fees to prevent customers from making these changes.

We have a whole guide on the various Verizon fees below.

Final Way To Save

A final way to save money on your Verizon bill is to just cancel your service and move to a different service provider.

If you move to one of the big carriers like T-Mobile or AT&T, they’ll likely pay for any early termination fee and give you a new phone.

You can save the most money by moving to a prepaid phone service like Visible or Mint Mobile.

These companies just rent their cell towers from the big guys and they try to compete based on price. For some of these companies, you can pay $20-$30 a month vs $60 a month minimum on your phone plan.

Please note that these companies might not have great reception where you live and when the network is congested, they’ll be the last to have service fully restored.

Lower Your Verizon Bill With BillSmart

Of the four major phone carriers, Verizon is the most difficult providers to get significant savings from.

With these tips, you’ll be able to get a lower Verizon bill and put money back in your bank account.

If you’d like the experts to handle the negotiating for you, we’re happy to help.

Our agents spend their entire workday negotiating Verizon bills.  With BillSmart on your side, you’re guaranteed to maximize the savings you can get on your bill.

We’re so confident that our negotiations are free if we don’t save you money. Click the link below to get started!

About the author

Allison Cruz is the Head of Operations at BillSmart. She manages the bill negotiation team and doesn't stop until her clients get the biggest discount on their bills. In her free time, she enjoys watching cooking shows and drinking white wine.