Xfinity Cancellation Fee
by Mark Chen | Updated 1/29/23
It’s really annoying that when you leave, Xfinity sticks you with a huge cancellation fee. Let’s be honest, this isn’t the first time that’s happened.
Signing up for Comcast means paying for installation fees, broadcast fees, and late fees when you’re busy and have a lot going on your mind.
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Xfinity Early Termination Fee
The early termination fee for Xfinity is $110 for a 12-month contract and $230 for a 24-month contract.
The longer you stay in your contract, the more the early termination fee goes down.
For both 12-month and 24-month contracts, the early termination fee goes down by $10 every month.
So for 1-year contracts that are canceled halfway through, the early termination fee is $50 instead of $110.
Officially, the only way to get these fees waived is to be in the military or by dying. Even in those cases, you’ll need to provide supporting documentation.
Our experience is that Comcast is willing to waive its early termination fees. Just speak with the Comcast retention department and make a stink on social media if you’re not having any luck.
The early termination fee is there to get existing customers to think twice about leaving. It’s not the primary way they make money.
Xfinity Installation Fee
Xfinity’s installation fee is $100 for a tech to come to your home to look at your cable/wiring and hopefully fix your service.
Not all tech visits result in a $100 fee.
There’s a $100 charge for the following:
- In-Home Customer Education
- Customer home wire repairs, replacement, reconfigurations
- Broken customer equipment issues
If you have a Service Protection Plan or if the tech is returning within a month of their last visit, you can avoid the $100 charge.
People hate paying for tech visits. The Comcast forum is filled with customer complaints and attempts to get their money refunded.
The installation fee is there to discourage customers from using cable guys as in-person tech support.
They have to pay the technician for the time he’s there connecting your laptop to the internet and they set the price high to disincentive using them that way.
In our experience, however, we’ve found that they’re usually willing to waive the $100 fee the first time and especially if the issue is more of a gray one in terms of who’s to blame where their equipment or lines at the time might have caused the problem.
Xfinity Broadcast TV Fees
Xfinity broadcast TV fees are $20-$40 a month and rising.
These broadband fees are not government-mandated. They go to pay local channels like ABC, Fox, and CBS.
Previously these channels were ad-supported, but they changed their business model to more resemble big cable channels like ESPN, CNN, and HGTV.
What can I say – they’re greedy and wanted to make more money.
Cable providers obliged them by directly passing on these increased costs to their subscribers.
These increased costs are one of the reasons why linear TV is dying. More and more people will choose to cut the cord the more these fees go up.
When broadcast fees go up, Comcast will notify you, but you really don’t have any options to lower them.
The best way to avoid paying these broadcast fees is to cancel the tv part of your cable subscription. You can sign up for SlingTV or YoutubeTV at usually much cheaper prices for similar channel lineups.
Another option you have is to try to offset these broadcast fee increases by figuring out ways to lower your overall Xfinity bill.
The broadcast fees will still go up but you’ll pay less on a monthly basis if you’re successful.
Be careful with broadcast fees. We’ve seen some real horror stories where clients continue to pay $40 a month in broadcast fees months after they completely remove their tv service.
Make sure the charge is gone on your next bill. If it’s not, reach out to Xfinity customer support.
Xfinity Regional Sports Fees
Xfinity regional sports fees are itemized charges for the regional sports networks on your cable plan.
These regional channels are usually included in most cable plans. The only way to get rid of these charges is to change your plan to one that doesn’t have these channels or to cut the cord.
Like avoiding broadcast fees, the best way to reduce the amount you’re paying on regional sports fees is by moving to a service like slingtv or youtubetv.
Regional sports fees are contracted and have yearly escalators. Before rates increase, Comcast will let you know but there’s not much you can do.
Looking for more ways to save money – if you’re a member of the military, Xfinity has some discounts you can get applied.
Xfinity Late Fee
Xfinity charges you a $10 late fee if you don’t pay your Xfinity bill by the payment date.
You can find your payment date at the top of your bill. If you get emails from Xfinity, they should give you the payment date as well.
If you’re late on your payment, you’ll still be charged a $10 fee. This applies even if you set up a payment arrangement.
It’s been our experience however that Xfinity is happy to refund the $10 late fee if you ask. Just talk to customer support on chat or call and they’d be happy to do so for you.
Your account will be suspended if it becomes seriously past due.
Then you’ll need to pay another fee to reactivate your account.
Save on Xfinity With BillSmart
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