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Xfinity Loyalty Department Number

The Xfinity loyalty department number is (800) 266-2278.  You can call this number directly instead of Comcast’s general hotline if you want to lower your Xfinity bill.

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Comcast Retention Department Phone Number

Besides (800) 266-2278, there’s a number of other numbers you can reach Comcast at.

Here’s the List: Xfinity Hotline: (800) 934-6489
Comcast IVR: (800) 934-6489
Xfinity Loyalty Department: (800) 266-2278
Comcast Non Save Department: (800) 934-6489
Xfinity Quad Service: (877) 591-2503

You can also chat with Comcast online at https://www.xfinity.com/xfinityassistant/

Xfinity used to be really good about having agents on the line to help you as soon as possible.

We’ve found since 2020, it takes about 15 minutes to get an agent on the line especially if you call during an especially busy time. Don’t call in the morning and during lunchtime especially during Eastern time if you don’t want to wait.

If it helps, you can read our guide to lowering your Xfinity bill.

Xfinity Customer Support Line Differences

The Xfinity/Comcast IVR is the general line that most customers go through.  If you don’t want to talk to anyone and just need general information about your bill, (800) 934-6489 is the best number for you to call.

It’s better to call the loyalty department over Comcast’s general hotline because you’re likely to be directed to these departments if you’re looking to save money on your bill.  Calling directly saves you time.

Additionally, the loyalty department has the highest level of discretion at Comcast to process discounts to keep you as a customer.

There’s two numbers you can call: (800) 266-2278 and (800) 934-6489.  Both numbers will work but (800) 934-6489 works West coast time.

Xfinity also has a Quad service phone line if you have tv, internet, phone and mobile service with Comcast  You can call them at (877) 591-2503.

If you have that many services with Xfinity, you should make sure you’re getting the best deal available.  There are numerous bundling options that can save you money and these change more rapidly as Comcast more rapidly experiments with pricing with plans with multiple components.

Summary

Xfinity doesn’t have dozens of different departments to call but if you’re looking to save money and time, reach out to the loyalty department first.

If you want the experts to handle your Xfinity bill instead, click the button below. Our negotiations are free if you don’t save money.