Xfinity Loyalty Department Number

by Mark Chen | Updated 11/14/23

The Xfinity loyalty department number is (800) 266-2278.  You can call this number directly instead of Comcast’s general hotline if you want to lower your Xfinity bill.

If you want to maximize your savings on your Xfinity without the pain of haggling with Comcast, sign up for BillSmart by clicking the button below.

BillSmart saves its clients $352 on average on their Xfinity bills and their success rate is 83%.  To get started, click the button below.

Comcast Retention Department Phone Number

Besides (800) 266-2278, there’s a number of other numbers you can reach Comcast at.

Here’s the List: Xfinity Hotline: (800) 934-6489
Comcast IVR: (800) 934-6489
Xfinity Loyalty Department: (800) 266-2278
Comcast Non Save Department: (800) 934-6489
Xfinity Quad Service: (877) 591-2503

You can also chat with Comcast online at

Xfinity used to be really good about having agents on the line to help you as soon as possible.

We’ve found since 2020, it takes about 15 minutes to get an agent on the line especially if you call during an especially busy time. Don’t call in the morning and during lunchtime especially during Eastern time if you don’t want to wait.

If it helps, you can read our guide to lowering your Xfinity bill. If you didn’t know, there’s also savings available for active duty service members.

Xfinity Customer Support Line Differences

The Xfinity/Comcast IVR is the general line that most customers go through.  If you don’t want to talk to anyone and just need general information about your bill, (800) 934-6489 is the best number for you to call.

It’s better to call the loyalty department over Comcast’s general hotline because you’re likely to be directed to these departments if you’re looking to save money on your bill.  Calling directly saves you time.

Additionally, the loyalty department has the highest level of discretion at Comcast to process discounts to keep you as a customer.

There’s two numbers you can call: (800) 266-2278 and (800) 934-6489.  Both numbers will work but (800) 934-6489 works West coast time.

Xfinity also has a Quad service phone line if you have tv, internet, phone and mobile service with Comcast  You can call them at (877) 591-2503.

If you have that many services with Xfinity, you should make sure you’re getting the best deal on Comcast available.  There are numerous bundling options that can save you money and these change more rapidly as Comcast more rapidly experiments with pricing with plans with multiple components.

The best number to cancel your Comcast bill is (800) 934-6489. Make sure to avoid equipment and termination fees.

Want to save on other cable bills? Check out our blog posts on lowering spectrum bills and cutting your Dish monthly rate.

Lower Your Xfinity Bill With BillSmart

Xfinity doesn’t have dozens of different departments to call but if you’re looking to save money and time, reach out to the loyalty department first.

If you want the experts to handle your Xfinity bill instead, click the button below. Our negotiations are free if you don’t save money.

BillSmart CEO

About the author

Mark Chen is the founder and CEO of BillSmart. As a 7-year veteran of the bill negotiation space, he's saved Americans $25mm+ on their phone and cable bills. In his free time, he enjoys watching shows on TV like Yellowstone and college football.