How to lower Sprint bill

by Allison Cruz | Updated 2/10/23

Sprint is one of the most generous service providers in terms of giving one-time credits and has many options for you to save money on your monthly bill. 

At BillSmart, our bill negotiators have cut thousands of phone and cable bills saving our users hundreds of thousands of dollars.  Below we’ll tell you some of the secrets that we’ve learned to lower your Sprint bill.

If you want to maximize your savings effortlessly, sign up to BillSmart by clicking the button below. We save users $352 a year on average for Sprint.

Steps to lower your Sprint bill

  1. Get your latest statement and do some research
  2. Call or chat online with Sprint
  3. Access your account by providing your pin
  4. Remove features on your plan that you’re not using
  5. Negotiate a lower rate for your bill
  6. Request one time credits
  7. Get a reference number

Pre-Negotiation Preparation

Have a copy of your latest statement. An example of a typical statement is below. Know what your pin is (usually 5 or 6 digits). You can either call Sprint’s support line or chat with them online. The best number to call is (888) 211-4727. You can also chat with Sprint at this link. Calling is better for getting bigger discounts but if you want a more easy going negotiation chat may be more your thing.

Lower Sprint Bill Example
Sample of a Sprint bill you can reduce

Sprint was bought buy Tmobile so Sprint bills are slowly transitioning to tmobile. If you want to learn how to cut your tmobile bill, we wrote a helpful guide.

If you have another phone company like ATT or Verizon, we wrote our thoughts on the best way to save on those bills here and here.

Ways to decrease your Sprint phone bill

The best and easiest way to save money on your Sprint bill is to make sure that you have the right plan for your needs.  Since Sprint is a distant 4th behind other service providers like AT&T, Verizon and T-Mobile, Sprint has offered a dizzying number of plans and different prices and you could be paying $20 for the same plan depending on when you signed up.

Sprint no longer offers by the gig monthly plans.  The cheapest plan is Unlimited Basic which is $60 for a single line and $100 for five lines.  An Unlimited Premium plan costs $80 for a single line and $200 for five lines.  The difference between Sprint’s unlimited plans is lower quality video streaming and a lower GB hotspot allowance for the cheaper plans and better streaming and a larger hotspot allowance for the larger plans.  You can look at Sprint’s current plan lineup here.

The easiest way to save a lot of money on Sprint is to see if the price they’re offering now is cheaper than what you’re currently paying.  The next thing you should do if you have multiple lines is to see if you can get a discount for bundling lines, especially for Unlimited Basic plans.  Even if a bundling discount is not available on the website for your plan, ask your customer service representative if they can check their system for extended availability.  You can save up to $60 a month with this tactic.

Another good way to save money is reviewing your hotspot usage.  Sprint’s top plans include 100gb a month of hot spot usage but if you don’t need a hotspot, you can get an Unlimited Basic plan and save $20 a month.  If you go over however, you’ll have to pay to add extra data for that month to continue to use your hotspot.  If you don’t know how much you or the other people on your plan have been using, you can ask the representative and they’ll can provide you with hotspot usage over the last 3 months.

We find that many users are overpaying on their insurance on their phones and devices.  You could be paying $15 for a phone or line you no longer have that Sprint happily continues to charge you for.  Check with your service representative to make sure that’s not happening.  You can also usually get a discount on your current insurance if you have had your phone for more than a year as the cost to replace your phone has gone down.

Enrolling in autopay and paperless billing can save you major dollars.  Right now you can save $5 per line if you enroll in autopay and paperless billing.  Other ways to save include checking if your company has an employee program with Sprint or if you’re in the military and if your military discount is active.  You can check if you’re eligible here and completing the steps.

Once you’ve made sure that you have the right plan for your needs, you can continue to negotiate to get an even lower plan than what’s on the website or online as well as getting free money from Sprint.

How to negotiate your Sprint account

BillSmart lowers Sprint bills and saves you money

Say that you’re thinking of getting a new plan but you want to stay with Sprint if you can get a better deal.  It’s better to call in the morning because customer support reps have cancellation save scorecards to hit and they’ll be more inclined to help you if you can help them hit their numbers for the day.  It’s probably best to mention that Sprint has the worst network and that you’re upset about dropped calls and slow internet speeds.

If you did it right, they should offer you a discount of $10-30 on your bill for the next twelve months.  If they didn’t offer you any discounts, you can ask for a supervisor or call again another day to get a call center with more lenient customer discount policies.

Ask again if there’s a higher discount you can take advantage of.  If they don’t budge, ask to speak to a supervisor.  It’ll take more time but supervisors have more leeway to provide bigger discounts to customers.  If that doesn’t work, ask to be transferred to the loyalty department. Another effective strategy is threatening to cancel.  This triggers additional discounts if you’re a good customer and you can always back out of canceling.

Ask for a reference code for your savings and when it will take effect.  You can get more savings by asking for it to apply immediately which results in a pro-rated credit.  If your savings are not recurring, ask for a 50% extension of the term.  Both these tactics can increase your savings dramatically.

Sprint is also one of the most generous providers in terms of one-time credits.  If you’re a long time customer, just flat up ask to get a credit on your next bill.  You should get at least a $20 credit but if you ask for more and to talk to a manager we find you generally get $100 credit. 

Sprint is also one of the few service providers who still provides credits on equipment like your phone or tablet.  Ask to get the remaining payments on your device waived. Many times they’ll say yes and you can save $200+ on the last couple months of the lease installments iPhone that you bought a year and a half ago.  Don’t forget to ask for late and activation fees to be refunded even if it’s less than $10.  They will generally refund you if you ask them even if those fees were months in the past.

Lower Your Sprint Bill With BillSmart

Fully maximizing your Sprint savings can take a couple of hours. It’s best to renegotiate your bill with Sprint every 4 months or so. 

If don’t want to save without putting in the effort, you can sign up at   We know the latest tricks as well as the best time to negotiate your bill when promotions open up.  Click the link below to get started.

About the author

Allison Cruz is the Head of Operations at BillSmart. She manages the bill negotiation team and doesn't stop until her clients get the biggest discount on their bills. In her free time, she enjoys watching cooking shows and drinking white wine.